Most enquiries can be sorted out over the phone:
1800 252 099
or (03) 9662 3861 (for callers from mobiles phones)
Click here to email an enquiry
Enquiries and Complaints Service
The Trustee provides an enquiry and complaints procedure for members. Through this service, you may make a general enquiry about your superannuation benefits or the operation of the Fund as it affects you, or make a complaint if you are dissatisfied about some aspect of your membership or benefits.
To make an enquiry or complaint, you should contact the Fund.
The Trustee prefers that all complaints and complex enquiries be in writing, so that the exact nature of your concern is clear. However, you may make an enquiry or complaint by letter, telephone, email or in person.
Under Government legislation, the Trustee is given 90 days in which to respond to your enquiry or complaint. However, a response will generally be given to you sooner.
Superannuation Complaints Tribunal
The Trustee will endeavour to resolve all complaints through the Fund’s internal complaints procedure. If your complaint has not been resolved in 90 days or you are not satisfied with the Trustee’s final decision, you have the opportunity to lodge the complaint with the independent Superannuation Complaints Tribunal established by the Federal Government.
The Tribunal has been set up to consider superannuation related complaints by members, former members and their beneficiaries. You may only approach the Tribunal if you have first been through the Fund’s internal complaints procedure.
If your complaint is of a type that can be dealt with by the Tribunal, it will attempt to resolve the matter by conciliation, which involves assisting the parties to come to a mutual agreement. If this is not successful, the Tribunal will review the matter and make a decision which is binding on all parties.
Fore more information regarding the requirements and time limits, you can call:
- MIESF on 1800 252 099; or
- The Superannuation Complaints Tribunal on 1300 884 114